Regulation: Gomm Insurance, 8/10 Coles Lane, Sutton Coldfield, West Midlands B72 1NE has been established for over 30 years and is authorised and regulated by the Financial Conduct Authority. Our FCA authorisation number is 307759 and our permitted business is arranging general insurance contracts You can check this on the FCA’s register by visiting the FCA’s website or by contacting the FCSA on 0845 606 1234.

Premium Payment: In the event that we have risk transfer from your insurer any money received from you will be held as agent of the insurer, otherwise it will be held in a statutory trust account.

Our service to you: The product quoted and offered to you is from a fair analysis of the insurance market. Because of our wide range of providers we are able to discuss your need and establish a product best suited to you.

Your duty to us: We will ask for and seek all relevant information from you in order to recommend an appropriate policy. You must supply us with the requested information as failure to do so, or to provide incorrect information may lead to you buying an inadequate product or worse, the insurer may not pay a claim. Insurers request all “material facts” to be disclosed, which may described as any fact, if known, which may be likely to influence their decision to accept a risk and on what terms. If any information supplied changes during the course of the policy period, you must notify us immediately as this may influence the cover and policy terms and conditions.

Confidentiality/data protection act: We will treat all customers’ personal information in a confidential manner and we will ask a series of questions to ensure that we are speaking to our customer and not a person who is not authorised to ask questions or to give instructions to us. We can only take instructions to effect or to alter a policy in some way from the Policyholder or their legal representative. Your data is held in compliance with legislative requirements.

Our quotation to you: All Premiums quoted are inclusive of HM Government Insurance Premium Tax. We reserve the right to withdraw premium indications before they are taken up and to apply any charges notified to us by underwriters after the indication has been given.

Evidence of no claims bonus: In consideration of being granted temporary insurance cover under a policy without providing us with evidence of no claims bonus, you undertake to provide such evidence within fourteen days of the commencement date. If you do not provide such evidence you must pay such increased premium as results from your failure to provide evidence. In the event that the policy has to be cancelled as a result of failure to provide bonus proof and you failing to pay any increased premium, you will be asked to pay a time on risk charge based on the total gross premium plus a cancellation fee.
Cancellation: You have certain rights of cancellation in the early stages of a policy life and these are shown in the insurers policy details document. Policies vary between insurers but you should be aware that cancellation refunds are not given after a claim and are otherwise calculated on a short period scale weighted in favour of the insurers, as their costs are similar whether a policy has run for one day or one year. Also please be aware that we do not refund commission since this is earned for arranging the policy (unless you are replacing the policy through our agency with another insurer).

Our Charges: We receive our income from insurers who pay us commission for arranging your insurance. In addition to this we charge fees to cover our administration. An additional charge may be made in the event of a default, failure to pay or recorded delivery letters. This charge may be made each and every time this occurs. All charges will be clearly identified and are not refundable.

Instalments: If your payment is arranged by instalments, charges will be made for interest and administration; these will be identified to you before conclusion of the contract.

There is no ownership between ourselves and any insurer.

Tacit renewals: In the event that your renewal is being paid by instalments, we will notify you, prior to renewal date of the premium and terms and conditions which will apply. Unless we hear from you on or prior to renewal date your policy will be renewed.

Complaints procedure: Should you have any cause for complaint, please contact us in the first instance, in order that the situation may be resolved to your satisfaction. In the event that we are unable to resolve your complaint, we will acknowledge within five working days advising you of the person who will be investigating the circumstances. In the event that it still remains outstanding after a further 20 days, we will write to you again advising you of the reasons for the delay and giving a timescale in which you will hear from us again. Should you wish to take the matter further you may refer your complaint to the Financial Ombudsman Service at South Quay Plaza, 183 Marsh Wall, London E14 9SR.

Financial services compensation scheme: We are covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 100% of the first £2000 and 90% of the remainder of the claim without any upper limit. Further information about compensation scheme arrangements is available from the FSCS.

Law: This agreement shall be governed by the Laws of England, Wales or Scotland and the parties agree herewith that any dispute arising out of it shall be subject to the (non) exclusive jurisdiction of the relevant court.
Gomm Insurance Brokers Limited is an independent Broker, authorised and regulated by
the Financial Conduct Authority, and is entered on the FCA register under reference 307759
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